Our Customer Service Organization puts you in the right place to learn about the managed care business from the ground up. Providing distinctive customer service is the hallmark of our best performers and is demonstrated by the care, empathy and respect they show for our customers each day. This fast paced and challenging department requires active listeners who are motivated to understand, educate, and resolve customer issues completely and accurately.

Successful Front Line Managers in this department are knowledgeable about our business. They're also experts in applying their leadership skills to communicate, motivate and inspire individuals and teams to achieve their goals. They are highly approachable, and work collaboratively to address and resolve people and process issues as they emerge. Successful managers instill in associates a sense of passion for the value their work brings to the customer, and ensure associates are valued for the work they do. They can maintain production at optimum levels and plan for the future while keeping morale and motivation high.